COVID-19 and Arte Fo
Information about your questions about safety, delivery, returns, and more.
Due to the Covid-19 restrictions, many retailers - including Arte Fo play an important role in delivering goods to people around the country. We support tens of thousands of small and medium businesses and enable them to sell their products online through the Marketplace. We’re working hard to get you the products you need. Throughout everything we do, the health and safety of our employees, partners, and customers remain our top priority. Please also refer to the latest information and health advice by the government.
Frequently Asked Questions
1. Can I place an order? Will Arte Fo deliver my parcel?
Yes, We continue to serve customers. Please check the current delivery times at order check-out or via Your Orders in your account. When selecting a delivery address, be aware that companies and businesses may be closed and unable to receive parcels.
2. Are delivery times affected?
After prioritizing products that our customers needed most during the first weeks of the COVID-19 crisis, such as groceries or health and personal care products, we have seen longer delivery promises for orders of other product groups. As the situation is stabilizing, we have gradually scaled back the temporary prioritization of individual products and are currently restoring the fast delivery promises you expect from Amazon. You can find updated delivery times on the product detail page.
3. Can I order Corona self-tests?
As the products are currently only available to a limited extent and we want to supply as many of our customers as possible, sales volume may be limited. We are working intensively to increase the availability of self-tests for our customers. For information about self-tests and products offered on Arte Fo, please visit our Corona Self-Tests FAQs page.
4. What is Amazon doing to keep customers and employees safe?
Since the beginning of the current situation with COVID-19, we have been working closely with health authorities to respond quickly. This ensures that we can continue to be there for customers while taking care of employees. More than 150 logistics processes have been changed to protect employees and customers. We have distributed personal protective gear, such as masks for our employees and delivery partners, and implemented temperature checks across our operations worldwide. The use of disinfectant wipes and hand sanitizer are already standard across our network. More information can be found here.
5. Is it possible to return items?
Yes, you can continue to return items. To start a return, go to Your Orders and select "Return or Replace Item". You can learn more about our updated returns policies here.
6. Is it safe to order products online on Arte Fo and have them delivered to my home?
According to the European Centre for Disease Prevention and Control (ECDC), there are no proven transmissions of Covid-19 via packets. Basically, observance of hygiene rules is recommended. More information can be found on the ECDC website.
7. Is it possible to reduce contact with the driver when they deliver my order?
Yes. Courier's delivery associates and partners have been advised to reduce contact with customers, this may include placing packages at the customer’s doorstep and stepping back. If an ID check is required, the driver will complete the check at a distance. You can also choose a safe place location where the driver can leave your package if you can’t answer the door. Drivers are asked to follow your delivery preference where possible. You are able to set your delivery preference during checkout on the Review your order screen by clicking on Add delivery instructions and selecting your desired safe place option.
8. Are Amazon Pickup locations available for delivery?
Yes, we work with our partners to ensure that Locker locations and Pickup Locations remain available and accessible when possible. If your order is in a temporarily unavailable locker or pick-up location, we will cancel your order and will issue a full refund. If desired, please order the item to an alternative address. If your preferred location is temporarily unavailable, you can search for alternate locations here. If your preferred location is temporarily unavailable, you can search for available locations here.
9. Is Arte Fo still delivering Large and Bulky items?
Yes, Arte Fo is still delivering large and bulky items, such as furniture or major domestic appliances. Your safety and that of our providers is our number one priority. Therefore, we have introduced strict safety precautions for in-home appointments - please click here for further information. The same is true for all in-home installation services, where available.
10. Does Amazon still accept orders from customers located outside of Europe?
Yes, as a customer from outside of Europe, you can still shop on Arte Fo. Once you have entered the destination address for export, you will be able to view expected delivery times on the detail page and at checkout.
11. Help and Customer Service